Mr. Wiik told us: "Customers want to enrich their product lines and simplify their procurement process. The ideal situation is to find a reliable supplier who can provide complete solutions and carry out long-term friendly cooperation. These conditions are what we can do. We can not only provide a wealth of product choices, but also provide comprehensive expertise."

Behind many well-known brands is the comprehensive professional skills accumulated by the company in the energy value chain for a long time. CIRCOR believes that only by continuing to understand the terminal market and customers and actively developing new products can the company continue to develop.

Mr. Wiik said: "The main driving force for our innovation is customers - including end users, engineering companies, contractors and dealers. They will continue to provide feedback and information, and we will refer to and improve our products accordingly, come up with new solutions, in short, to ensure that customers' worries are solved."

Mr. Buckhout went on to say, "We try our best to let customers get the most relaxed business experience. Not only do we continue to invest in technology, we have also spent a lot of energy in the past few years to develop product development routes, so as to continuously promote technological development and ultimately provide customers with better solutions."

Including the cooperative simplified sales process and the more efficient supply chain, CIRCOR has taken a variety of measures to simplify the business process, or to improve the purchase experience of customers. Since customers are no doubt unwilling to stop production or parking for waiting for supply, all teams around the world of CIRCOR are working hard to achieve on time delivery. For supply chain, engineering design and manufacturing play an important role in on-time delivery. The synergy among various departments is the decisive factor. CIRCOR is well aware of the importance of credibility - not only the quality of a product, but all aspects of the product always meet customer requirements.

"It is on time delivery that we have established our position in the market, because keeping promises is the most important. Many of our colleagues have worked in end user enterprises or engineering companies, and we know that on time delivery is the key to success or failure." Mr. Wiik continued: "For customers, any delay will have a disastrous impact."

Serve key customers and markets

Enter CIRCOR:

Products: automatic recirculation valve, ball valve, general purpose control valve, severe condition control valve, desuperheater, steam control system, actuator, accessories, pressure and temperature regulators, gate valve, stop valve, check valve, safety relief valve, pig, flow guarantee, cleaning service, special instrument valves and pipe fittings, sampling system.

Brands: KF Valves, Pibiviesse, Leslie Controls, RTK, Schroedahl, HOKE, Spence Engineering, Go Regulator, Controls, GYROLOK, Hydroseal, Mallard

Control, Nicholson, CPC-Cryolab, Rockwood Swendeman, RG Laurence, Cirde Seal

Controls, Sampling Systems, Pipeline Engineering.

Application market: upstream, middle and downstream oil and gas, power generation, processing, process gas, industrial gas, general industry, commercial and public utilities, marine industry.

With the continuous improvement of various branches around the world, CIRCOR is determined to accelerate business growth, and also to boost the business growth of customers, end markets and peers. For this reason, CIRCOR has a very strategic global layout of its branches and facilities, supported by a global sales and service network, plus more than 400 dealer offices/representative offices throughout Asia, Europe, the Middle East, South America and North America. With such a strong sales and service network and efficient utilization, the company provides services and technical support for key markets, and effectively consolidates cooperative business relationships with customers.

"Our vision is to become the easiest manufacturer and supplier to cooperate with, that is, to provide a convenient procurement experience - as long as customers explain what they need, we can come up with solutions, and deliver on time and provide after-sales service. This is the way we improve customer relations, and also the reason why we pay attention to listening to customer needs. I believe that as long as we persist in doing so, We can keep winning in the competition. " Mr. Wiik said.

The customer group of the company represents many kinds of projects in different stages around the world, including special instruments for offshore platforms, pipeline systems and power generation. All these customers certainly want to buy all the goods they need from a global manufacturer, so a strong sales network is also an important asset of CIRCOR. With the help of branches and authorized dealers all over the world, the company can provide after-sales products and services such as spare parts, maintenance, transformation, recertification, etc.

The company's production base is located in Coimbatore, India, which can quickly provide products for Asia Pacific, Middle East and Europe. Sales offices and sales centers in Malaysia, Dubai, South Korea and China can provide customers with sales, after-sales and project support services in a timely manner.

"The company's Asia Pacific regional base is located in Kuala Lumpur, and this developing base has always provided good services for the region. The engineers in the Asia Pacific base can quickly make quotations and provide technical information, and customers do not need to wait for the response of manufacturers in different time zones. Only by existing and cultivating locally like this, can we build good customer relations and have a deep understanding of this The needs of local customers. " Said Roberto Guiati, Asia Pacific Sales Director.

Guiati believes that understanding the needs of local customers, comparing the needs of local customers with those of customers in other regions, and analyzing the differences are the key prerequisites for providing quality services to the Asian market.

"Investment in Southeast Asia, especially Malaysia, Indonesia and Thailand, has always been restricted by oil and gas prices and operating costs, especially in the upstream industry - offshore and undersea mining - but looking ahead, we believe that LNG, natural gas, power generation and general industries will grow."

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